logo
  • Home
  • About Us
  • Solutions
    • Project Management
    • Operations Management
    • Quality Management
    • Commercial Management
    • Industry 4.0
    • Implementation of New Business
  • Experience
    • Cases
    • Experiences
    • Customer Testimonials
    • Partners
  • Blog
    • Project Management
    • Quality Consultancy
    • Operations Consultancy
    • Commercial Management
    • Industry 4.0
    • New Businesses
    • Leaving Your Comfort Zone
  • Contact
+55 11 99573-6353 +1 248 921-4790
Brasil +55 11 99573-6353
Brasil +1 248 921-4790
Operations Consultancy

The Cost of Quality (Or Lack of)

by Suporte
23 de April de 2020

Every once and while an interesting new video will start circulating group chats and social media because of its timeless relevance. The other day I received a viral video from 2009 from a band called “Sons of Maxwell” and Canadian front man Dave Carrol. Name of the song: “United Breaks Guitars”.  

Could you imagine? One the biggest airline companies in the world, American United Airlines, damaged a customized guitar worth US$ 3,500, which belonged to one of the members of the band.

Airport where the Guitar was damaged: Chicago O’Hare.

And here begins the story behind the song… after complaining to multiple United employees and departments for almost 9 months without any success… Dave Carrol had enough of the whole situation and decide to write the aforementioned song “United Breaks Guitars”.

The song was launched on Youtube and Itunes in January of 2009. Resulting in more than 150,000 views on its first day; 5 million by the middle of August; 15 million by 2011… and today it has amassed a total around of 20 million views.

In December of 2009, Time Magazine ranked the song as the seventh most viral of the year.

Four weeks after the release on the internet United stocks dropped 10%, representing a loss of almost US$180 million of company value.

Check it out:

luis-santos

Luis Santos
LAECAM Co-Founder

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

LAECAM Collaborators

Andréa Ferri

Emília Z.

João Gabriel

Leonardo Ricco

Recent Articles

  • Do you know what KPIs are?
  • Equality
  • The Cost of Quality (Or Lack of)
  • Gerund
  • The Concept of Right and Wrong Can be Relative

Categories

  • Leaving Your Comfort Zone (3)
  • Operations Consultancy (1)
  • Project Management (2)
  • Quality Consultancy (1)

Follow us

Newsletter

Receive our latest news through your e-mail.

Management and technology consultancy for you.

LEARN MORE

SOLUTIONS

• Project Management
• Operations Management
• Quality Management
• Commercial Management
• Industry 4.0
• Implementation of New Business

CONTACT INFORMATION

BR +55 11 99573-6353
USA +1 248 921-4790
contato@laecam.com

SOCIAL MEDIA

Follow LAECAM on LinkedIn and stay up to date.

© Copyright 2020 - LAECAM. All rights reserved.
Privacy Policy
By Amidia.
  • About Us
  • Solutions
  • Cases
  • Experiences
  • Testimonials
  • Blog
  • Contact